Shipping from Japan
All of the items that Twinhive caters are shipped straight from Japan, our personalized logistic system allows you to combine or split orders for shipping as you see fit in order to help you keep costs down. You can expect delivery between 7-15 business days for Standard shipments, 5-7 business days for Express shipments to most countries.
Summaries of the shipping costs are available to give you a good idea of costs and to help you choose the shipping method that best meets your needs.
*A business day is a week day, excluding Japanese national holidays.
Import duty and tax
Import duty and possibly other fees may apply to your country of residence. Any customs fees would be charged by your government, not by Twinhive. You should be able to consult with your post office for details on the conditions under which customs fees are charged.
Even though import duties apply to most parts of the world, our competitive prices will allow you to keep your order in Twinhive after duties at a cheaper price than buying locally.
Please note that any customs duties and fees are the responsibility of the customer, and are not included in the cost of shipping. Failure to pay fees or provide documents requested for importation will result in the package being sent back to us.
Shipping Labels
Your package’s shipping label will display the full value of your purchase and marked as commercial shipment.